I see so many times, that when we need a backup, something went wrong. We figured our backup system was backing it up (but Act! backs up differently so whatever backup system needs the right kind of file to backup, so we can easily restore the database.) Or maybe we just figured "auto-pilot" was good enough? Or maybe we're just busy and we forgot?
So let's stop what we're doing, and do ourselves a favor!
You must have the Administrator or Manager User Role to backup your database, so if you do not, then pass this to someone who does.
From the Tools menu, select "Act! Scheduler". This will open a window that shows Tasks that have been created. (If noting is listed, see this article on my blog about backups and specifically how to schedule a backup.)
Now select "View Task Log"...
But what you really need to see, is that the Type of Event is "Backup with Attachments", and the Result is Task Completed with "Errors: None"!
If you see an error or incomplete task, check the blog article linked above, check the Act! Help Menu, check the Act! Knowledgebase, google it, call me… DO SOMETHING TO FIX IT!!
And replace the batteries in your carbon monoxide detector too ;-)